Question 1

How does the refillable locket work?

Accepted Answer

Each locket opens to reveal a small refill pad. Apply your chosen Redolence balm or oil, close, and wear. One refill lasts 4–6 weeks of daily use.

Question 2

Are your fragrances long-lasting?

Accepted Answer

Our solid balms last 4–6 hours on skin. The locket and car diffuser project softly throughout the day and can be refreshed on the go.

Question 3

Are the products safe for sensitive skin?

Accepted Answer

Yes — all formulas are dermatologist-tested, alcohol-free, and made without parabens or phthalates.

Question 4

Can I bring this on a flight?

Accepted Answer

Absolutely. All Redolence products are TSA-approved and travel-sized.

Question 5

Do you ship internationally?

Accepted Answer

We currently ship across the US, Canada, UK, and EU. More countries coming soon.

Question 6

What's your return policy?

Accepted Answer

Unopened products can be returned within 30 days for a full refund. Refills are final sale.

Frequently asked.